WashPoints & Wallet Terms

Washermann Africa Ltd · Effective date: September 1, 2026

1. What WashPoints are

"WashPoints" (WP) are a prepaid, limited-purpose in-app unit used to pay for laundry services on the Washermann Platform. WashPoints:

  • are not legal tender, not a bank deposit, not e-money, and not a financial instrument;
  • have no cash value outside the Platform and are not redeemable for cash by customers;
  • can be used only to pay for services offered on the Platform;
  • are non-transferable between customer accounts except via features we expressly provide (e.g. gift cards, company allocations).

2. Buying WashPoints (top-ups)

  • You purchase WP by topping up your wallet through our payment processor (Paystack) at the ₦-to-WP conversion rate displayed at the time of top-up.
  • The rate is set by Washermann and may change over time; a change does not alter WP already credited to your wallet.
  • WP are credited to your wallet only after the payment processor confirms a successful charge. A payment shown as "successful" by the processor but not yet confirmed to us may take time to reflect.
  • Minimum/maximum top-up limits may apply.

3. Using WashPoints

  • When you place an order, the quoted WP amount is deducted from your wallet and held in escrow. The Naira you paid to buy WashPoints sits in a segregated customer-funds (trust) account with a licensed Nigerian bank, ring-fenced from Washermann's own operating funds and held on trust for customers, until an order completes.
  • On successful completion, escrowed WP are released and split between the Vendor, the Rep, and Washermann per our internal allocation.
  • If an order is cancelled or fails per the Refund, Cancellation & Dispute Policy, escrowed WP are returned to your wallet (or otherwise resolved as that policy provides).

4. Earning WashPoints (rewards)

You may receive WP through promotions, referrals, or company allocations. Reward WP:

  • may be subject to conditions, caps, and expiry;
  • may be withheld, adjusted, reversed, or forfeited if obtained through error, abuse, fraud, or breach of the Referral Program Terms;
  • are governed by the terms in force when the reward is granted, which we may correct for demonstrable error.

5. Wallet balance, expiry & dormancy

  • Your wallet shows your available WP balance and a ledger of movements.
  • Purchased WashPoints do not expire. Promotional or reward WashPoints may carry an expiry, which we state when they are granted. We may treat a wallet as dormant after a prolonged period of inactivity, subject to notice and applicable consumer-protection law.
  • We may place holds on WP where fraud, chargebacks, or disputes are suspected.

6. No cash-out; refunds

  • Customers cannot withdraw WP as cash. WP is spent on services.
  • Refunds, where due under the Refund, Cancellation & Dispute Policy, are ordinarily returned as WP to your wallet. Any cash refund (e.g. for a failed top-up that took money but delivered no WP) is made at our discretion and/or as required by law, back to the original payment method, and where the law requires a cash refund we will provide one.

7. Vendor & Rep earnings (separate)

Vendors and Reps accrue earnings for completed work, which are payable in Naira to a verified bank account under their respective agreements (Vendor / Rep Agreements) and the Payment & Billing Terms. Vendor/Rep earnings are distinct from customer WashPoints.

8. Errors & corrections

We may correct wallet, rate, reward, or ledger errors (including reversing WP credited in error), with notice where practicable.

9. Suspension

We may freeze a wallet or reverse WP in cases of suspected fraud, chargeback, dispute, or breach of the Terms.

10. Changes

We may amend these Terms and the conversion-rate mechanism prospectively, with notice for material changes.

11. Contact

support@washermann.com · Washermann Africa Ltd, 3202 Prayer Estate, Amuwo Odofin, Lagos